Refund Policy

We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, this policy outlines the conditions under which refunds may be issued.

Eligibility for Refunds

Refund requests may be considered when:

• The item is returned in its original condition, unused, and in its original packaging.
• The return request is made within 3 days of purchase or delivery.
• The item received is defective, damaged, or incorrect.

Non-Refundable Items

• Digital products or downloadable content after access or download has been provided.
• Gift cards and promotional items.
• Clearance or final-sale items.
• Products that have been used, altered, or damaged due to customer negligence.

Refund Process

1. Contact Customer Support: send your order details and reason for the return to our support team.
2. Return the Item: if approved, you will receive return instructions, including the return address. The customer may be responsible for return shipping unless the item was defective or incorrect.
3. Refund Approval: once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
4. Processing Time: approved refunds will be processed within 3 business days and credited to the original payment method. Your payment provider may require additional time to post the credit.

To request a return or refund, contact vintagemartusa@gmail.com.